Where is my collection stored?
Collectra stores your collection locally on your iPhone. There is no Collectra account or cloud profile in the initial release, so keep your iPhone backed up and take care before deleting the app.
Support
How can we help?
Answers to common questions about Collectra, your local collection and app permissions.
Why did Collectra ask for camera access?
Camera access lets you scan a retail barcode so Collectra can identify a supported product. You can change camera permission at any time in iPhone Settings.
Why did Collectra ask for location access?
Location is optional. When allowed, Collectra uses it to add the country to a new entry or passport stamp. If location is unavailable, you can choose a country manually.
Can I correct or remove an entry?
Yes. Open the collected product to edit its entry details. You can also undo an accidental collection or remove the entry from your collection.
A barcode was not recognised. What should I do?
Search the Vault and choose the product manually. Some barcodes vary by country or can size and may not yet exist in the public lookup database.
How do I report a problem or suggest a feature?
Email support@collectra.uk with the iPhone model, iOS version and a short description. A screenshot is helpful, but please remove anything private before sending it.